Terms of service

Last Updated: March 2026

Who We Are

Koven ("we," "us," or "our") operates the website www.koven.co (the "Site"). We are dedicated to providing premium cat furniture and accessories. This document outlines the terms and conditions governing your use of our Site.

Acceptance of Terms

By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time, and continued use of the Site after such changes will constitute your acceptance of the new terms. We will notify you of any material changes by posting the updated Terms of Service on the Site or sending you an email.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

To help explain things as clearly as possible in these Terms of Service, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to Koven, 418 Bamboo Lane Suite A, Los Angeles, California 90012, United States of America, which is responsible for your information under these Terms of Service.

  • Country: The location where Koven or the owners/founders of Koven are based, in this case, the United States of America.

  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Koven and use the services.

  • Service: Refers to the services provided by Koven as described in the relevant terms (if available) and on this platform.

  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  • Website: Koven's site, which can be accessed via this URL: www.koven.co.

  • You: A person or entity that is registered with Koven to use the Services.

User Responsibilities

You agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.

  • Maintain the security of your account by protecting your password and restricting access to your account.

  • Notify us immediately of any unauthorized use of your account or any other breach of security.

  • Accept responsibility for all activities that occur under your account.

Restrictions

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.

  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.

  • Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Koven or its affiliates, partners, suppliers, or the licensors of the website.

Information We Collect

We may collect personal information when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer service

Types of Information Collected:

  • Personal Identification Information: Name, email address, mailing address, and phone number.

  • Payment Information: Credit card details are processed securely through third-party payment processors.

  • Non-Personal Identification Information: Browser type, device type, IP address, pages visited, and time spent on the site.

For more details, please refer to our Privacy Policy.

Return and Refund Policy

Every product is backed by our 60-Day Comfort Guarantee. If your cat doesn't love it, return it within 60 days of delivery for a full refund — no questions asked. Items do not need to be in unused condition to qualify. Please contact us via support@koven.co to initiate a return. For full details, please refer to our Return and Refund Policy.

Limitation of Liability

Under no circumstances shall Koven be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site or any products purchased through it. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless Koven, its affiliates, and employees from any claims, losses, liabilities, damages, or expenses (including reasonable attorney fees) arising out of your use of the Site or violation of these Terms.

Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to Koven regarding the website shall remain the sole and exclusive property of Koven. Koven shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or compensation to you.

Your Consent

We've updated our Terms of Service to provide you with complete transparency regarding what is set when you visit our site and how it's being used. By using our website, registering an account, or making a purchase, you hereby consent to our Terms of Service.

Links to Other Websites

These Terms of Service apply only to the Services. The Services may contain links to other websites not operated or controlled by Koven. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms of Service are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Koven uses Cookies to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website, as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

Contact Us

If you have questions or concerns about these Terms of Service, please contact us:

  • Email: support@koven.co

  • Contact Form: Contact

  • Address: 418 Bamboo Lane Suite A, Los Angeles, California 90012, United States of America

Hours: Monday to Friday - 9:00 AM to 5:00 PM EST